Inquiry

Thank you for always choosing Tokyu Hands. We strive for develop the service at our stores by listening to the opinions and comments of our customers. We will reply the enquires we have received in order. Please bear in mind that it may take some time for us to response.

Furthermore, we are doing business with foreign companies only through local agents in Japan. If any companies outside of Japan are willing to do business with Tokyu Hands, please contact us through local agents in Japan.

* Business hours: 10 AM – 7 PM on weekdays (excluding Saturdays, Sundays, holidays, and New Year holidays)

Store to Contact for Inquiries
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Please select “Other” for inquiries to stores not on this list.
Name
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Email Address
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How to Input (Ex.): hands@tokyu-hands.co.jp *Certain devices and conditions may not properly display the reply text.
Email Address (confirm)
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How to Input (Ex.): hands@tokyu-hands.co.jp
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Your Inquiry
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Your personal information will not be used for any purpose other than responding enquiries. Depending on the content of your enquiry, the department in charge may reply to you directly.
Also, it may take some time to reply due to the content confirmation. Please note that we may not be able to reply to you in some cases.
We will send the answers from the domain of tokyu-hands.co.jp. When you are making inquiries with your mobile phone email address, please turn off the Reception Rejection or change the Domain Specified Reception Settings.
The reply from us is for your personal use. Please refrain from diverting part or all of the reply and making secondary use. Thank you.

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